About Us: Our Mission

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Mission Statement
“Sapphire Computer Systems mission is to become a leading solutions provider within our industry by consistently exceeding our Customer’s expectations; providing them with best of breed technology solutions. We will continually communicate with, and learn from our Customers, in order to improve our products and services. And, we will keep on top of today’s and tomorrow’s technology, no matter how fast it moves, to ensure our Customers always have the best tools available to them.”

About Sapphire Computer Systems

With our office in Westcliff on Sea, Essex, Sapphire Computer Systems provides expert consulting services for managing computer network systems to various business sectors, followed by continuous management and technical support. Our staff are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service.

As experts in Computing and Networking, Sapphire Computer Systems is involved in every stage of network design, through the implementation and finally completion, offering continual technical support. Typically, we are on-site at our customer’s locations handling client contact, providing knowledge, and resolving any and all troubleshooting issues that arise when the client has their new systems installed.

Exceptional technical expertise coupled with extensive industry knowledge makes Sapphire Computer Systems the ideal choice for a consulting firm to manage the implementation of your computer network.

Sapphire don’t just offer management and technical support though. We also supply bespoke computers, website design and hosting, Cloud Services and much much more. Take a look at our full list of services

Meet The Directors
Gareth White
Gareth White
Technical Director
After gaining a BSc with honours in Computer Networking followed by 4 years working as a Technical Consultant / Engineer, Gareth moved with David to Sapphire Computer Systems in 2010. Gareth main activities at Sapphire include project management and implementation of networks as well as maintaining and supporting Sapphire’s customers day to day.
Colin Carter
Colin Carter
Technical Director
Colin opened Sapphire Computer Systems in Westcliff in 1992, although back then the company originally traded as PC Tec. Colin has always worked within the computer industry beginning his career at Amstrad before spending 9 years at Solidisk Technology. Colin now project manages installations and provides a wealth of knowledge to support Sapphires growing list of clients.
Steve Thrumble
Steve Thrumble
Accounts Director
Steve was already an owner of a successful business, when he then decided to move into a completely different industry to become one of Sapphire Computer Systems original directors along with Colin. These days Steve is in control of the accounts and purchasing department but also keeps track of new technologies as and when they are released.
David Hickman
David Hickman
Sales Director
David joined Sapphire Computer Systems in 2010. He began his career in computers working with Colin at Solidisk Technology back in 1989 and has now worked in the Industry for over 25 years. David’s primary role within Sapphire is technical sales & contract management and he also works closely with clients to help plan, build and develop their network infrastructures.
Interesting Fact's
Know about us all
26
Years in Business
83
Businesses Contracted
850
Clients Supported
111
Client Locations
Client Testimonials
What some of our happy clients are saying

Solid Surface Specialists

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Being in business I feel the service you give your customer's is the most important thing. Their service to us is first class, they take their business seriously with a personal and friendly approach and are always there when required for advice and help with technical issues. Since 2009 my business turnover has grown year on year and I feel that the relationship we have with Sapphire has helped. I have had other IT companies asking me if I would consider changing providers but I politely decline, Sapphire have never given me any reason to consider another supplier.

Charity Organisation

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Sapphire have provided our computer support for over 12 years. When we completed our building project in 2012 they were instrumental in helping us design a computer system that would work for lots of part time users and hot desking and also providing access to work from home. They recognise we were a charity and helped to ensure a robust system at a fair price. One of the reasons we have stayed with Sapphire so long is their friendly approachable manner. When you call with questions you are always greeted by Colin or Gareth who are extremely personable and capable at the technical roles. They are happy to talk through options with you (in layman's terms) and also prompt at dealing with requests.

Care Homes for the Elderly

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What made Sapphire stand out was their outstanding customer service. Gareth, David, Steve and Colin have the amazing ability to reply to issues within hours of a problem developing and in many cases solving them in the same time period. Sapphire have also assisted us with innovation in all our companies. They constantly keep us abreast of new technologies that may assist in making staff work more efficiently and to improve the daiy living experience of our residents. I am aware Sapphire has a wide range of clients across many different industries but all advice and solutions offered by Sapphire to us are tailored specifically for the Private Health Care Industry. It is abundantly clear in my opinion that they tailor their solutions to each individual customer.

Mortgage Brokers

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Sapphire have been supporting our business IT needs for several years now, and we couldn’t be happier with the friendly, yet professional service they provide. We lost all of our IT equipment due to floods in 2013, but Sapphire came into our offices and had us trading again that afternoon, admittedly with some old spare equipment of ours, but it meant we keep our business open, which we certainly could not have done without them. From the day to day running needs of our company, to the more complex of IT issues, we could not recommend Sapphire highly enough.