About Us: Our Mission

Being in business I feel the service you give your customer's is the most important thing. Their service to us is first class, they take their business seriously with a personal and friendly approach and are always there when required for advice and help with technical issues. Since 2009 my business turnover has grown year on year and I feel that the relationship we have with Sapphire has helped. I have had other IT companies asking me if I would consider changing providers but I politely decline, Sapphire have never given me any reason to consider another supplier.

Sapphire have provided our computer support for over 12 years. When we completed our building project in 2012 they were instrumental in helping us design a computer system that would work for lots of part time users and hot desking and also providing access to work from home. They recognise we were a charity and helped to ensure a robust system at a fair price. One of the reasons we have stayed with Sapphire so long is their friendly approachable manner. When you call with questions you are always greeted by Colin or Gareth who are extremely personable and capable at the technical roles. They are happy to talk through options with you (in layman's terms) and also prompt at dealing with requests.

What made Sapphire stand out was their outstanding customer service. Gareth, David, Steve and Colin have the amazing ability to reply to issues within hours of a problem developing and in many cases solving them in the same time period. Sapphire have also assisted us with innovation in all our companies. They constantly keep us abreast of new technologies that may assist in making staff work more efficiently and to improve the daiy living experience of our residents. I am aware Sapphire has a wide range of clients across many different industries but all advice and solutions offered by Sapphire to us are tailored specifically for the Private Health Care Industry. It is abundantly clear in my opinion that they tailor their solutions to each individual customer.

Sapphire have been supporting our business IT needs for several years now, and we couldn’t be happier with the friendly, yet professional service they provide. We lost all of our IT equipment due to floods in 2013, but Sapphire came into our offices and had us trading again that afternoon, admittedly with some old spare equipment of ours, but it meant we keep our business open, which we certainly could not have done without them. From the day to day running needs of our company, to the more complex of IT issues, we could not recommend Sapphire highly enough.